►After disembarking, she tested positive: A cruise line didn't provide a COVID test to a symptomatic passenger Royal Caribbean, Norwegian cancel sailings due to COVID-19 surge Some of those sailings were set to depart as soon as Saturday, leaving some cruisers in a lurch. On Friday, Royal Caribbean International joined Norwegian Cruise Line in canceling sailings as COVID-19 continues to surge and after the Centers for Disease Control and Prevention advised travelers against cruising. This content is not available due to your privacy preferences. "I’m not saying what happened was horrible but at the same time I think the communication could have been a whole lot better." "I understand there is an unpredictable pandemic out here. When she called, she was told the cruise was on. She heard that cruise ships were having to skip ports because of it. Spears said she decided to call Royal Caribbean last week because she saw reports of COVID-19 cases rising. "The most frustrating part is my mom called them last week to make sure everything was still a go," Cooper said. Luckily, they were able to find a flight Saturday afternoon, for an additional $250 in total. "We had been on the phone with the airlines and they said a lot of the flights were booking up fast because the cruise had been canceled," Cooper said. Spears says she was on the phone for four hours before reaching a solution around 11 p.m. Left scrambling, they turned to booking service Hopper and American Airlines for help. ►Royal Caribbean: Halts new bookings for cruises departing through early January ►Omicron: Will the cruise industry shut down as it did in March 2020? The cruise line, they said, didn't offer any help with arranging travel home or with finding a place to stay in Florida. 16 and their Airbnb reservation was for one night only. Then disappointed and frustrated.Ĭooper and LaQuinta were stranded in Miami.
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